Coffee + Bakery

  • 742 Congress Street
  • Portland, Maine 04102
  • (207) 760-4440

Cafe + Roastery

  • 122 Anderson Street
  • Portland, Maine 04101
  • (207) 760-4440

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FAQ

At the moment… no. We try our darndest to deliver the highest quality coffee we can and that means a “whole bean” product. If you don’t have a great grinder (or any grinder) try stopping by your local shop and asking nicely if they might grind it for you. That said, it’s ALWAYS better to grind right before brewing.

When you tell us that a product is a gift the recipient will receive a note based on the message you provide. If you don't leave a message the recipient will get a card with the sender's name. At this time, we do not gift wrap. 

Nope! We try to keep it a secret just in case it's a surprise. We ask for the recipient's email address so that we can get in touch with them regarding the gift in the future.

Once you've established a subscription account, you can log into the website and select Manage Subscription. Then select View Details. From there, you can change just about every aspect of your subscription. Please let us know if you have any questions by emailing contact@tandemcoffee.com

When you signed up for a subscription you hopefully received small flurry of emails, one of which invited you to set up a subscription account. If you do not sign up for the account you will not be able to manage your subscription. We can create an account after the fact, get in touch by emailing contact@tandemcoffee.com

The simple answer is, coffee is as seasonal as any other crop! We do our best to roast seasonally available coffees as soon as we’re able, which means there’s a lot of variety and also a lot of change. If you have a question about brewing a specific coffee, please call or email us and we’d be happy to help!

USPS is great… most of the time. If you’re having issues with delivery try checking the “tracking history” at the bottom of the USPS.com tracking page. Sometimes, the post office may have attempted delivery but could not complete it. Sometimes packages are lost to the winds of time. Let us know if you need some help by call or email and we’ll make it right!

A mail carrier may have attempted delivery and been unable to complete it. We know, it stinks. Check the USPS.com tracking page and see if the Post Office might be holding for you. From there you may be able to request a re-delivery as well.

Once a package leaves our doors we don’t have the ability to control where it lands, BUT YOU DO! Supplied with your tracking number, you can call the post office and have them re-route it wherever you choose.

If that doesn’t work, get in touch with us at contact@tandemcoffee.com to help fix it!

If you need to change the address for an upcoming delivery of “The Good Thing” and it’s after the 15th of the month when the subscription recurs, let us know by email! The orders being held between payment and shipment can not be changed without our help!

If you have cancelled your recurring subscription after the 15th of the month when the payments are processed, you have already paid for this last installment and are not being charged again. If you’d prefer to not receive this last package let us know by email and we’d be happy to provide a full refund.

It's in checkout, not the cart. 

Part of our coffee philosophy is recognizing that coffee, like all agricultural products, is seasonal. We roast small lots from talented growers when they’re available and buy them from year to year whenever possible. If you don’t find the specific coffee you’re looking for there’s a good chance that we can suggest a similar one or help you find something else you’ll love and will be able to look forward to next year. Give us a ring at the roastery if you’d like some suggestions.

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